Privacy Policy

Welcome to Brainssistance and our website at www.brainssistance.com. This Privacy Policy applies to Brainssistance operated by DevoMerce LLC of 2880 W Oakland Park BLVD Suite 225 Oakland Park, FL 33311 (“Brainssistance”, “we”, “us”, or “our”). This Privacy Policy governs the Personal Information we collect from our website and online visitors ("you or "your").

Terms Used

For the purposes of this Privacy Policy,

a)       “Business Partner” means any subcontractor, supplier or other entity with which we have an ongoing business relationship to provide our services or information.

b)      “Personal Information” means information that may directly or indirectly identify/identify you, such as your name, telephone number, email address, IP (Internet Protocol) address and location data.

c)       “Processing” means any operation or set of operations which is performed upon Personal Information, whether or not by automatic means. The term is broad and covers virtually any handling of data.

General Information

Our use of your Personal Information is subject to the Florida Digital Bill of Rights (“FDBR”), and of course we process your Personal Information accordingly.

Brainssistance is the responsible party within the meaning of the FDBR. If you have any questions about this policy or our data protection practices, please contact us using contact@brainssistance.com, call +49 (0) 15678 208996, or use our Contact Form.

Data we collect

We may ask you to provide us with Personal Information:

●        When you use our websites.

●        When you request offers, services, support, or information.

●        When you become a distributor.

●        When you participate in our promotional activities.

●        When you subscribe to newsletters, advertising and promotional emails or other materials.

●        When you interact with us on third party social networks (subject to that third party's terms of use and privacy policies).

●        When you contact us.

The categories of Personal Information we collect may include your contact details (e.g. phones numbers, e-mail address, full name), business details, company details, and contract details (personal details in relation with our services e.g full name, phone numbers, birth date, email, VAT number, company name, billing address). They may also include information about your work such as your title and other business or corporate information.

In order to provide you with a more consistent and personalized experience in your interactions with us, information collected through one source may be combined with information we receive from other sources. This may include information that allows us to recognize you across multiple devices through which you access our website.

We may also supplement the information we collect with information we receive from other parties, including our Business Partners and other third parties.

Information we collect automatically

We may automatically collect behavioral and usage information about your visits to our website, including the pages you view, the links you click, and other actions you take in connection with our website and our services. We may also collect certain information from the browser you use to access our website, such as your IP address, device ID, location data, browser type and language, access times.

We use so-called cookies on our website. Cookies are pieces of information that are transmitted from our web server or third-party web servers to your web browser and stored there for later retrieval. Cookies may be small files or other types of information storage.

There are different types of cookies:

●        Essential Cookies. Essential cookies are cookies to provide a correct and user-friendly website; and

●        Non-essential Cookies. Non-essential Cookies are any cookies that do not fall within the definition of essential cookies, such as cookies used to analyze your behavior on a website (“analytical” cookies).

The legal basis for processing is our legitimate interest and your consent.

Information from Third Party Sources

We may receive information about you from third party sources such as services and contents we have integrated in our website, our Business Partners, social media platforms and other third parties. We may use the data to better understand you in order to improve our ability to offer you relevant advertising, products and services, and to help prevent and detect fraud.

Squarespace Analytics

We use Squarespace Analytics, which is a web analytics service offered by Squarespace Inc that tracks and reports website traffic. When Squarespace Analytics is used, website interactions are recorded and systematically evaluated with the help of analytical cookies. Squarespace states that it will not associate your IP address with any other data held. For further information on Squarespace Analytics, please visit https://www.squarespace.com/websites/analytics.

How we use Personal Information

We may use your Personal Information for the following purposes:

●        Providing our services, holistic app suite and support and carrying out the works or services you have requested.

●        Sending communications to you, including information and the stages of your transactions with us.

●        Facilitating your use of our website and holistic app suite and services.

●        Help via online chat and communication tools and services to answer your queries.

●        Facilitate communication from our Business Partners.

●        Customize, analyze and improve our services (including content and our advertising campaigns), technologies, communications and relationship with you.

●        Better understanding of our customers and website users, including their interests and interactions with our site.

●        Content personalization and application of your preferences.

●        Enforce our terms of service, website terms and separate agreements (where applicable) with you.

●        Preventing Fraud and Other Prohibited or Illegal Activities.

●        Protecting the security or integrity of our websites, our businesses, and our services.

●        Perform other functions or serve other purposes as communicated to you at the point of collection, or as required or permitted by law.

Legal Basis for Processing

Our legal basis for collecting and using your Personal Information as described in this Privacy Policy will depend on the Personal Information involved and the specific context in which we collect it. In general, we collect and process your Personal Information based on one or more of the following:

●        Your consent, for example where we have obtained your consent to process your Personal Information for specific activities (such as the use of cookies for online tracking and analysis).

You have the right to withdraw your consent at any time by contacting us at any time. If you withdraw your consent, this will not affect the lawfulness of any processing based on your consent prior to its withdrawal. Where applicable, we may ask for your consent for processing at the point of providing your Personal Information.

●        To comply with a contractual obligation. We will inform you at the time of collection whether the provision of your Personal Information is mandatory and the possible consequences if you do not provide us with your data.

●        To comply with our legal obligations where other laws require us to process your Personal Information (for example, health and safety, tax and other applicable laws and regulations).

●        In our legitimate interest which include providing this website and/or related services, and/or conducting marketing and advertising activities, provided always that our legitimate interests do not override any reservation or prejudice your rights and freedoms.

If you have questions or need more information about the legal basis under which we collect your Personal Information, please contact us.

Retention of your data

We will retain your Personal Information as necessary, in connection with the purposes described in this Privacy Policy, for as long as your account is active, and in accordance with our data retention policies and applicable law.

International transfers

We may transfer your Personal Information to other companies as necessary for the purposes described in this Privacy Policy. In order to provide adequate protection for your Personal Information when it is transferred, we have contractual arrangements regarding such transfers. We take all reasonable technical and organizational measures to protect the Personal Information we transfer.

How we may share your Personal Information

We may share your Personal Information with our Business Partners for the purposes described in this Privacy Policy, including (but not limited to) conducting the services you request, or customizing our business to better meet your needs.

We share your Personal Information only with Business Partners who agree to protect and use your Personal Information solely for the purposes specified by us.

We may also disclose your Personal Information for any purpose with your consent or for law enforcement, fraud prevention or other legal actions as required by law or regulation, or if we reasonably believe that we must protect us, our customers or other business interests.

Except as described above of which you will be informed in advance, we will not disclose your Personal Information.

Consumer Rights

Under the FDBR, you can exercise the following rights:

●        Right to information

●        Right to rectification

●        Right to deletion

●        Right of objection

●        Right to withdraw consent

●        Right to complain to a supervisory authority

If you have any questions about the nature of the Personal Information we hold about you, or if you wish to exercise any of your rights, please contact us.

Updating your information

If you believe that the information we hold about you is inaccurate or that we are no longer entitled to use it and want to request its rectification, deletion, or object to its processing, please do so by contacting us.

Withdrawing your consent

You can revoke consents you have given at any time by contacting us. The legality of the data processing carried out until the revocation remains unaffected by the revocation.

Access Request

In the event that you wish to make a Data Subject Access Request, you may inform us in writing of the same. We will respond to requests regarding access and correction as soon as reasonably possible. Should we not be able to respond to your request within thirty (30) days, we will tell you why and when we will be able to respond to your request. If we are unable to provide you with any Personal Information or to make a correction requested by you, we will tell you why.

Complaint to a supervisory authority

You have the right to complain about our processing of Personal Information to a supervisory authority responsible for data protection. The supervisory authority in relation to our services is the Office of the Attorney General, State of Florida, PL-01, The Capitol, Tallahassee, FL 32399-1050 www.myfloridalegal.com. However, we would appreciate the opportunity to address your concerns before you contact the Attorney General.

How we secure your Personal Information

We take all reasonable steps to protect your Personal Information from misuse, interference and loss, and from unauthorized access, modification or disclosure. The ways we achieve this are:

●        The use of encryption when collecting or transferring Personal Information.

●        The existence of technical and organizational measures designed to ensure the continued integrity, availability and resilience of processing systems and services.

●        Limiting physical access to our offices.

●        Limiting access to the information we collect about you.

●        Ensuring that we and our Business Partners have appropriate security measures in place to protect your Personal Information.

●        Where required by law, destroying or de-identifying your Personal Information.

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of Personal Information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online. We do not specifically market to children under the age of 13 years old. We do not request Personal Information from minors and children and do not knowingly collect such data or pass it on to third parties.

CAN SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations. To be in accordance with CANSPAM, we agree to the following: If at any time you would like to unsubscribe from receiving future emails, you can email us and we will promptly remove you from ALL correspondence.

Telephone Consumer Protection Act (TCPA)

If we process your Personal Information for the purpose of sending you SMS marketing communications, you may manage your receipt of marketing and non-transactional communications from us by replying or texting ‘STOP’ if you receive our SMS communications. In this respect, the data processing is carried out solely on the basis of our consent in personalized direct advertising per SMS.

DO NOT SELL

We do not sell your Personal Information.

Controls For Do-Not-Track Features

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ('DNT') feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage no uniform technology standard for recognising and implementing DNT signals has been finalized. As such, our website does not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this policy.

Social Media

We are present on social media on the basis of our legitimate interest. If you contact us (or login/connect with us) via social media platforms, we and the relevant social media platform are jointly responsible for the processing of your data and enter into a so-called joint controller agreement. The legal basis is our legitimate interest, your consent or, in some cases, the initiation of a contractual service, if any.

Links to third-party websites and services

Please note that we provide links to other websites that, if you click on them, may collect your Personal Information. The data management practices of these third-party websites linked to www.signatureworkspace.com are not covered by this Privacy Policy.

Validity and questions

This Privacy Policy was last updated on Friday, September 22nd, 2023, and is the current and valid version. However, we want to point out that from time to time due to actual or legal changes a revision to this policy may be necessary.

If you have any questions about this policy or our data protection practices, please contact us using contact@brainssistance.com, call +49 (0) 15678 208996, or use our Contact Form